Support starts with the preview.

Get help with SD Card Import. Include the app version, macOS version, destination status, and selected job summary so we can understand what happened.

Contact

Email support: sd-card-import@jenny.media

In app versions with Send Feedback…, choose Settings > General > Send Feedback… or Help > Send Feedback…. This opens a draft with the app version, build, and macOS version. Add your message and send it from your email app.

Public bugs and feature requests: GitHub Issues

Security reports: follow SECURITY.md and do not open a public issue for suspected vulnerabilities.

Email support Open a public issue

What to include

  • SD Card Import version and build.
  • macOS version and Mac model.
  • Camera/card brand, filesystem, and reader type.
  • Whether the import was automatic or manually started.
  • What the preview showed and what happened after import.

Export diagnostics.

Diagnostics export is optional and contains no media files. Folder names, volume names, paths, and error text may remain. Review and redact the export before sharing it.

1

Open Diagnostics

From the menu bar, choose Help > Diagnostics….

2

Export

Choose Copy Diagnostics or Export Diagnostics. Review the file before sharing it.

3

Attach selectively

Share only what is needed. Do not attach private media, full card dumps, or credentials.

Crash reports.

SD Card Import does not upload crash reports automatically. If the app crashes, macOS may store a local report that you can choose to share.

~/Library/Logs/DiagnosticReports/

Use macOS Console to locate a crash report if support requests one. Review it before sharing; SD Card Import cannot browse system crash reports.

Purchases and restoring access

Unlimited completed imports are free for 14 days. After that, a one-time $9.99 U.S. purchase unlocks lifetime access and supports Family Sharing. Scanning and previewing stay free. Local pricing may vary. The trial does not renew or charge automatically; there is no subscription.

In SD Card Import, choose Settings > General > Restore Purchases. Use the Apple Account that made the purchase, or an eligible Family Sharing account. If access is still missing, contact support with the app version and what the purchase sheet shows.

Reopen a closed window

In SD Card Import, choose Window > Show SD Card Import, choose File > Import From Card (Command-I), or click the app’s Dock icon.